optisailor2002
New member
This is certainly going to be the last time I'm buying anything from them: dubious products and bad customer service.
I bought an Alienware M11x from them at the previous Comex (September 2010) with an additional 2 years warranty for Dell.
So what happens is this:
1. I suspect that the laptop that I purchased is not brand new (not something new I guess!). The laptop came preinstalled with a couple of games, and anti-virus so I thought nothing to complain about, right? But wrong. I went to register my laptop with Dell for the warranty to take effect (1 + 2 years) but Dell notified me that it was already registered once, and I only have effectively slightly more than 8 months of warranty left.
I then headed down to the Somerset branch of the company, and the staff ensured me that after a reformat the Dell warranty will update by itself on the website, but it will take a couple of days (doesn't really sound logical, but yeah, I gave it a go.). Furthermore, the staff mentioned that there is no need for the warranty on the website to update, because I have my receipt to show that there is a 3-year warranty on the laptop.
So all was fine, until the laptop started becoming slow and physical defects started to show (transparent layer of the screen coming out, misalignment of the hinge, etc.). I went to check the warranty status on Dell's website for my Alienware, and now I have barely 70 days of warranty left. And I paid for the additional warranty (it's not much, but it certainly means a lot to me - a student - after saving up and getting a laptop to use in school). Which leads to part II:
2. I called up Newstead and a foreign staff picked up the phone, not understanding what was going on and gave us a number to call her direct superior. This was on Friday. We called the superior, he said that the staff had probably forgotten to file the invoice after Comex, which was why the warranty status wasn't updated, and he asked for our invoice number and stuff so he could check up on it. Fine, so I gave him the invoice number, and he assured me that he would get back to me soon.
So today I called him again, and another colleague picked up the phone and the person in charge is always "busy" or "on the phone" and is unable to talk to us, and assured us that he will call me back. Waited for awhile, and called him back again and same thing happens. And now at 9.30 pm, he hasn't gotten back to me yet.
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I am disappointed, having been cheated and sold a 2nd hand laptop for a first hand price, and being sold an additional 2 year warranty yet having only less than 2 months of warranty left even though my laptop is barely 6 months old. Please advice, and meanwhile, please boycott Newstead Technologies.
I bought an Alienware M11x from them at the previous Comex (September 2010) with an additional 2 years warranty for Dell.
So what happens is this:
1. I suspect that the laptop that I purchased is not brand new (not something new I guess!). The laptop came preinstalled with a couple of games, and anti-virus so I thought nothing to complain about, right? But wrong. I went to register my laptop with Dell for the warranty to take effect (1 + 2 years) but Dell notified me that it was already registered once, and I only have effectively slightly more than 8 months of warranty left.
I then headed down to the Somerset branch of the company, and the staff ensured me that after a reformat the Dell warranty will update by itself on the website, but it will take a couple of days (doesn't really sound logical, but yeah, I gave it a go.). Furthermore, the staff mentioned that there is no need for the warranty on the website to update, because I have my receipt to show that there is a 3-year warranty on the laptop.
So all was fine, until the laptop started becoming slow and physical defects started to show (transparent layer of the screen coming out, misalignment of the hinge, etc.). I went to check the warranty status on Dell's website for my Alienware, and now I have barely 70 days of warranty left. And I paid for the additional warranty (it's not much, but it certainly means a lot to me - a student - after saving up and getting a laptop to use in school). Which leads to part II:
2. I called up Newstead and a foreign staff picked up the phone, not understanding what was going on and gave us a number to call her direct superior. This was on Friday. We called the superior, he said that the staff had probably forgotten to file the invoice after Comex, which was why the warranty status wasn't updated, and he asked for our invoice number and stuff so he could check up on it. Fine, so I gave him the invoice number, and he assured me that he would get back to me soon.
So today I called him again, and another colleague picked up the phone and the person in charge is always "busy" or "on the phone" and is unable to talk to us, and assured us that he will call me back. Waited for awhile, and called him back again and same thing happens. And now at 9.30 pm, he hasn't gotten back to me yet.
-----
I am disappointed, having been cheated and sold a 2nd hand laptop for a first hand price, and being sold an additional 2 year warranty yet having only less than 2 months of warranty left even though my laptop is barely 6 months old. Please advice, and meanwhile, please boycott Newstead Technologies.
